Resorts World Genting (RWG), Malaysia’s premier integrated resort destination and Trip.com Group, a leading global travel service provider have signed two landmark Memoranda of Understanding (MoU) to strengthen their strategic collaboration. The agreements, inked with two of Trip.com Group’s core business pillars in Malaysia, aim to boost Malaysia’s inbound travel, leveraging Trip.com Group’s global audience as RWG’s top supporting online travel agency (OTA). The MoU marks a major milestone in connectivity, marketing innovation, and market-specific engagement, reflecting both organisations’ commitment to delivering seamless, personalised, and elevated travel experiences for international tourists. A standout feature of the partnership is the first-ever direct API integration between Trip.com Group and RWG’s hotel and theme park booking systems. This groundbreaking connectivity enables real-time inventory updates, instant confirmations, and rate parity across both platforms, providing a streamlined and hassle-free booking experience for users. Trip.com Group customers will enjoy exclusive offers and enhanced convenience when planning their visit to RWG. Spencer Lee, Executive Vice President of Sales, Marketing and Public Relations at Resorts World Genting, shared, “We are witnessing strong travel momentum across the region, especially Malaysia, and our partnership with Trip.com Group enhances our ability to meet this growing demand. With their broad international presence and advanced capabilities, we are well-positioned to offer a streamlined travel journey supported by exceptional leisure, hospitality, and entertainment offerings that define Resorts World Genting.” The MoU also initiates a series of marketing campaigns to drive awareness and demand for RWG among international travelers, with a focus on the Asian market. These collaborative campaigns, ranging from flash sales to member-exclusive deals, will be powered by Trip.com Group’s rich traveler insights and vast marketing ecosystem, ensuring that RWG remains top-of-mind among Trip.com users. He added, “We are proud to deepen our partnership with Trip.com Group. With their strong global presence, this integration empowers us to bring more personalized, efficient and compelling travel options to millions of travelers seeking world-class experiences.” “We’re delighted by this strengthened partnership with Resorts World Genting, enhancing our product offerings with one of Malaysia’s most recognised hospitality brands,” said Mr Boon Sian Chai, Managing Director and Vice President of International Markets at Trip.com Group. “Malaysia is a key growth market for Trip.com, and this collaboration reflects our ongoing commitment to supporting its tourism sector. As a one-stop travel platform, we’re focused on delivering a seamless end-to-end user experience, from planning to booking to traveling.” Mr Chase Liu, General Manager of Attractions & Tours, Trip.com Group, added, “We’re proud to be the first OTA to implement direct integration with RWG, which will make it even easier for our customers to easily discover and experience local hotspots. We’re confident that our joint efforts will not only boost RWG’s presence in key international markets, but also further reinforce Trip.com as a leading travel services provider providing access to top-tier attractions.” This collaboration is also a strategic move in anticipation of Visit Malaysia 2026, supporting Tourism Malaysia’s mission to promote the country as a top travel destination. RWG credits Trip.com Group for playing a critical role in driving consistent growth in room nights and theme park booking, contributing significantly to inbound tourism performance in recent years. The integration will also enhance RWG’s participation in Trip.com Group’s signature campaigns and flash promotions by allowing automated updates of room rates and availability, ensuring quick responsiveness and dynamic pricing flexibility. This MoU marks the dawn of a new era, one defined by strategic synergy, technological innovation, and a shared vision for the future of travel. As RWG continues to shine as a world-renowned destination and Trip.com Group pushes the boundaries of digital travel, the stage is set for a powerful alliance that will redefine the journey for travelers across Southeast Asia and beyond.
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Discover the hottest travel spots and see where fellow travellers are heading with Trip.com’s 2025 Trip.Best global rankings.
Trip.com today announced its partnership with Malaysia Airlines to enhance the travel experience for passengers. Through this collaboration, Trip.com becomes the first third-party platform to integrate the MHupgrade programme, previously available only on the Malaysia Airlines website.
When bookings for the much-anticipated Disney Adventure cruise open on 10 December 2024, leading global travel service provider Trip.com will offer unparalleled convenience to Disney fans through a seamless booking experience with real-time availability and instant confirmation for all stateroom categories. This booking experience offers customers a hassle-free way to plan their magical Disney cruise vacations, with users being able to use Trip.com’s user-friendly platform and avail themselves of its award-winning 24/7 customer service. Trip.com Singapore is celebrating the launch with exciting launch offers and promotions: 1. Free Transfer to Marina Bay Cruise Centre: Guests booking Disney Adventure cruise with Trip.com will enjoy complimentary land transfers from any location in Singapore. 2. Special UOB Rewards: From 10 December 2024 to 28 February 2025, book a Disney Adventure cruise holiday worth S$2,000 or more using UOB cards and receive a from UOB a pair of limited-edition Sailors Chip 'n Dale plushies, while stocks last[1]. Ahead of the official launch, customers can visit Trip.com’s Disney Adventure campaign page to secure their chance to book a cruise holiday and explore other Disney Cruise Line products. Ms Serena Wang, Global Operations Director, Trip.com, said: “We are proud to bring the magic of the Disney Adventure to our customers in Singapore and beyond. This collaboration is a testament to our commitment to providing a seamless and trusted platform for travellers. We aim to make planning your Disney cruise vacation as enjoyable as the journey itself, starting right from enabling real-time availability on Trip.com and complimentary land transfers to the cruise from wherever you are in Singapore.” Bookings for the Disney Adventure begin at 8.00am Singapore time on 10 December 2024, with its maiden voyage scheduled for 15 December 2025. It will offer a mix of three-night and four-night cruises for its first season, with two special five-night cruises scheduled for 22-27 December 2025 (Christmas) and 27 December 2025-1 January 2026 (New Year). Prices begin at US$958 for two passengers for a three-night cruise. For more information, please visit here [https://sg.trip.com/sale/w/14702/disney-adventure-cruise-line-super-new-arrival-dec.html?locale=en-SG] . [1] First-come, first-served basis; terms and conditions apply.
Trip.com has been recognised for outstanding customer service in two categories at the International Customer Relations Excellence Awards (CRE Awards): Contact Centre of the Year and Global Support Services of the Year.