حياة بليس تيجوانا

酒店很新，非常不錯，前台服務很熱情，房間很整潔，浴室裝修是新款式的，房間電視機很大，可以投屏比較方便實用性很高

Super suprised with the staff at this Hotel. I left my wallet in the lobby and went back to my room. The staff called me and held it in their safe till i returned to the front desk.

The atmosphere and hospitality of everyone was superb. The placery restaurant has phenomenal food. The breakfast bar is fresh, tasty, and visually appealing. The staff was super nice and helpful. If I ever go back to Tijuana, I would definitely want to stay here again.

The Hyatt is located central to shops and restaurants. The staff is very friendly and wonderful. The rooms are clean and spacious.

The front desk staff is helpful, friendly, and diligent to solve problems. Wonderful cleanliness. Anticipated night noise by providing ear plugs in the bathroom.

I previously gave this hotel a perfect review following a week-long stay a few weeks ago. During that visit, the manager personally greeted me at check-in, the room was very clean, housekeeping was excellent, and the food quality was consistently good. Based on that positive experience, I decided to return for another week-long stay. Unfortunately, this visit was significantly different. I arrived around 1:00 PM and attempted an early check-in, not realizing standard check-in was at 3:00 PM. The front desk informed me that no rooms were available at that time, which I completely understood. However, it was unclear whether that meant my reserved room was simply not ready yet or whether there was a broader availability issue. I mentioned that I would get lunch and wait until check-in time. After lunch, I waited in the lobby until approximately 3:00 PM. Since no one followed up with me, I returned to the front desk to ask whether my room was ready. The front desk associate stated they were very busy and would “look to see if any rooms were available.” Concerned that my reservation might not be honored, I politely asked whether there was any issue with room availability, as I needed accommodations for the evening. Unfortunately, my questions were largely ignored. The associate continued typing without providing any communication regarding whether I should continue waiting, return later, or expect further updates. After several attempts to get clarification, I was simply handed room keys and given information about breakfast. At that point, it became clear that a room had in fact been available. What made the experience disappointing was not the delay itself, but the lack of communication and professionalism during the interaction. In over 30 years of business travel, this was one of the poorest check-in experiences I have encountered from a customer service standpoint. To be fair, the room itself was clean, and the housekeeping staff remained excellent and very pleasant throughout the stay. The property is also in a convenient location with nearby restaurants, Starbucks, and easy parking access. Pros: • Clean hotel and well-maintained rooms • Excellent housekeeping staff • Convenient location near restaurants and coffee shops • Easy and clean parking facilities Cons: • Front desk communication and guest engagement were extremely poor during check-in • No proactive updates regarding room readiness or wait times • Guests attempting early check-in are not provided guidance on whether to wait, return later, or expect notification • Staff interaction came across as dismissive and unprofessional Suggestion for Management: This issue could likely be resolved with better communication protocols at the front desk. If rooms are not ready, staff should clearly explain the situation, offer to hold luggage if appropriate, and let guests know whether they should wait in the lobby or expect a call/text when the room becomes available. Even a simple acknowl

Best hotel I’ve found in Tijuana. Wey clean and friendly staff. Was staying at Lucerna, now only at Hyatt place. The Hyatt is so much cleaner and nicer.

Hotel was nice, food was great, staff was great but there is banging and drill noises every single night like clock work. Almost like someone is above our room hammering on stuff and using power tools. I can’t even agree that it’s the construction across the street cause they are out there all day long and didn’t hear a thing but after 8pm it’s so loud and sounds like it’s right above us. We called the front desk to see if they knew what it was but they said they didn’t, yet it was happening every night after 8pm.

Room was clean, quiet and had everything I needed. I didn't eat much but what I did tasted nice. The staff were all friendly