بايمونت باي ويندام دولوث/سبيريت ماونتن

Very basic hotel , nothing fancy , not the cleanest, but friendly staff and breakfast was okay!

Great location nice and quiet

Excellent service

Room was clean, pool was closed for maintenance and they said they were short staffed so no cleaning after each night. That was fine though.

We found excellent value in this location. The rooms are updated and clean. The breakfast had nice options. And, although the pool area was old, the pool itself was clean and our children enjoyed playing in it.

Toilet paper roll was in a bad location (across from toilet instead of next to). Breakfast was meh; no one liked the waffles. Pool floor was falling apart. Pool towels were so small.

The rooms have been remodeled a year ago and the common breakfast area is nice also.

Our family stayed at Baymont by Wyndham Duluth/Spirit Mountain as part of a youth hockey tournament. Unfortunately, our experience raised serious concerns about cleanliness, communication, and guest safety. At check-in, our group was required to sign a waiver due to prior issues the hotel stated they had experienced with hockey teams. From that point forward, interactions with staff felt tense and unwelcoming. Upon entering our room, it was not in clean condition. There was trash left under the bathroom sink from prior guests, hair on the bedding and in the shower, and the bathroom sink was clogged. Several families in our group reported similar conditions, and common areas of the hotel also appeared unclean. On Friday evening, families and children (ages 10–11) used the pool area and a meeting room that had been reserved for team use. We complied with the stated 10:00 p.m. closing time for the meeting room. Later that night, a hotel staff member entered a guest room without knocking or prior notice to instruct parents and children to go to bed. This was alarming for families, particularly given that children were present. On Saturday evening, after returning from games and team activities held outside the hotel, families gathered briefly in the reserved meeting room to prepare a team meal. Within approximately 30 minutes of our return, law enforcement was called by hotel staff. No staff member spoke to our group or raised concerns prior to police being called. Multiple officers responded. While officers indicated that mass eviction was not warranted, hotel staff deactivated guest room keys, preventing re-entry if guests left their rooms. Guests were also denied cleaning supplies when requested, yet staff later characterized the meeting room as being left dirty. The large police presence was frightening for many of the children. Throughout the weekend, families complied with instructions and made efforts to de-escalate. Unfortunately, the experience significantly impacted what was meant to be a positive team event. Based on our experience, improvements are needed in cleanliness standards, staff communication, and protocols when hosting families and youth groups.

Our family had a deeply upsetting stay at this hotel during a youth hockey tournament. Prior to arrival, we called to clarify the pet policy and were explicitly told by a staff member that pets were allowed for Rewards members with a nightly fee. We checked in with our small dog visible and had no issues. The next morning, while on our way to our child’s hockey game, we were told we had to vacate the hotel immediately because pets were suddenly “against policy.” Staff refused to honor what we were told before check-in and stated the employee was wrong — yet we were the ones punished. Instead of a manager contacting us as requested, police were called and instructed us to leave the property immediately. We were two hours from home, in the middle of a tournament, and had done nothing wrong. Our children were extremely distressed and confused by the police involvement. Later that same day, police were again called while children were eating together at a team taco bar in a reserved meeting space. No warnings were given, and officers themselves found the situation unreasonable. Because of this hotel’s actions, we were forced to change hotels mid-tournament, incurred additional costs, and were separated from our team. This experience was frightening for our children and completely avoidable. Policies should be enforced consistently, and mistakes by staff should not result in guests being treated like criminals