Homewood Suites by Hilton Phoenix - Biltmore

The location is quite convenient and the staffs are nice. Room is clean and big.

I found this on my bed frame, it’s a metal over the bed mattress , I hitting it hurting my leg, but when I went to tell the front desk about it , they took care of it right away . The front desk is very very nice . The entire of room , very clean and comfortable, I would like to recommend to other to come to stay here and myself again

All good other than the bathroom had hair and who knows what behind the door

After giving them around $1500 in 14 days I was late to pay and in return they told me I could no longer book there because it’s a business and blah blah blah. I was late. I was going to pay. However that attitude of it’s a business shows how little they care about the customer. I wasn’t asking for anything for free I only asked for time. But now I’m outside in 111 degree heat with my service dog because me paying everyday was apparently bad business. F this place and f this company. They don’t give a crap about the customer

This was a great place to stay in a safe area relatively close to GCU to move our student out of the dorms for summer. The room was clean and very spacious. Bed was comfortable and air conditioner worked great (big requirement in AZ!). We will definitely stay here again on future visits.

The property is lovely. The staff are fantastic. I had a medical emergency and they helped me deal with that so I would say the staff at that particular location are really on the ball. They have everything covered as far as I could see. Anybody staying there would be in good hands at the Homewood Suites by Hilton in Phoenix Biltmore location. Plus the area has a lot to offer. Lovely stay

This hotel was filthy and very dirty there was food on the walls and on light fixtures and dirty couches and carpets were gross. And black mold in the shower and the most disgusting part was pulling the sheets off the bed there was urine stains all over the mattress. I am so disappointed in my stay at this hotel called Homewood Suites in the Biltmore area in Phoenix Az. Don't stay there.

Homewood suites always deliver on great breakfasts, polite and helpful staff. We have stayed at properties in Phoenix, Tucson, and Durango and the comfort at each one is the same so we will continue to look for them wherever we travel to.

This was the wrost homewood i have ever stayed at. The breakfast was cold and no one kept up with restocking breakfast. There was no elevator, had to carry all our luggage up to the 4th floor. They made us wait 1 hour in the lobby saying our room wasn't ready. When we finally got to our room It was still dirty and hot ,the cooler was set to a certain temp and they would not go lower.it was a bad experience that cost me1200.00 there was broken doors and no body wash in the showers and we found a bug in the restroom, the maintenance guy just told us it wont make us itch. It wasn't a fun weekend at all. All the surfaces look like they haven't been wiped in a while,they had dust and the dishes had old food stuck on them. Also just one old pan in the kitchen. When i tried to complain, they only told me they will give me points. Like that will help the situation