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I went for a brief trip to celebrate one of my favorite philanthropies so I did not have a chance to sample all of the Hotel's features (for example, I did not get to go to the off-site gym). However, I can report that this grand resort epitomizes old Florida IMO and I liked its warmth and intimacy better than the grandeur of its primary competitor, The Breakers. The service is wonderful. All of the staff are friendly and call you by name. The turndown service is wonderful and they give you an interesting card about the history and an exceptionally tasty sweet macaron form Laduree. My room was quite small and fully priced, but you could not have a better location - just one block from the Beach and Worth Avenue. The "free" in-house car service featuring a vintage Land Rover Defender and a Volvo station wagon is quite exceptional.

Great weekend getaway hotel for couples.

Amazing atmosphere, classic Palm Beach. The food is incredible. Staff is super lovely and professional. The location couldn’t be more ideal and the amenities are great.

We LOVED our stay here! We were surprised with a complementary room upgrade when we arrived. The villa we stayed in was absolutely fabulous. All the staff were so helpful and kind and treated us like old friends. Breakfast at Swifty's was perfect as always, and we will definitely be coming back soon!

I had a horrible experience at the Colony Hotel. After my last night, I woke up with bug bites all over the lower portion of my body. The bites were in the pattern and coloring of bed bug bites. When I checked the bed more closely, I found a dead bug and hair under the mattress. This made me seriously question whether the room had been properly cleaned or inspected before my arrival. The condition of the room was unacceptable, and I notified management immediately upon my discovery. The hotel claims they had the room inspected for bed bugs, but of course they would say that. I texted pictures to a bed bug inspector, who said the bites did look like bed bug bites. When I arrived home after a five-hour flight, I could not enter my home for fear of infesting it and had to either professionally clean all my clothes or keep them in trash bags outside for several days. It was a huge stress, inconvenience, and additional cost. I reported the issue to the hotel, but they refused to offer any acceptable resolution. They offered a free upgrade for my next stay, which felt insulting under the circumstances. After that, they stopped responding to me altogether. The lack of accountability and follow-up made an already unacceptable experience even worse. Guests should be able to expect a clean, sanitary sleeping area and respectful customer service when serious concerns are raised. Unfortunately, that was not my experience. I would not recommend this property to anyone and there are much better stays in Palm Beach.

The Colony is fabulous! Dynamite staff all the way from arrival to departure. Great food and music at Swifty's, great location, fun decor, lovely room. Highly recommend A++++

I took a "mecation" to Palm Beach, choosing to stay at The Colony - my favorite boutique home away from home. The staff is always friendly, professional, and go out of their way to make me feel welcomed and comfortable. I had an amazing time and hope to go back soon.

The hotel feels like fading grandeur. It clearly has a wonderful past, but the hotel feels run-down and now well-maintained, like management is trying to squeeze out as much as they can. Rooms are extremely small and not well-appointed. They feel old and have seen better days. Walls are thin, so you hear noice from people in the hallway. The pool area/restaurant (it's one area) feels a bit cramped with everything, but it does have a good vibe. The cafe is very good, too. The hotel does provide lots of services like the house car or beach butler. We used the house car, and it was a great way to get around town. Overall, it feels like the place needs a major renovation, particularly at the prices they charge.

The location is terrific. The hotel is one big Instagram story. The food and beverage is delicious. But, the real reason to stay here is the staff. From the moment I checked in to the day of departure everyone was incredibly friendly, helpful and professional. Don’t miss Bingo Night!