Royale Palms Condominiums

Good experience people were very friendly and helpful

Ad a great time beautiful place!

Front service was bad, no eye contact, no smiles and no saying any words but location and lodging was good. We had a wonderful time because Trip.com agent was a professional angle good service.

怎麼離店多收840元

The entire stay was horrible. The room was grotesque. There was hair on the linens, dirt and debris in the corners, liquid (coffee probably) stains on the floor and the bathroom shower was covered in mold. The hand rail in the shower fell off as soon as I opened the shower door. The QR code maps were wrong so we wandered looking for the ice machine until we called front desk and found out for 14+ floors there is one ice machine in the lobby level. Ridiculous. Customer service was beyond poor. Staff was rude. Housekeeping never came to the room and had to seek out towels. There was no guidance provided on how to get pool towels etc. The app was useless. Tried chatting with front desk on two occasions and both no one ever responded. Super glad I have gold status because that means absolutely nothing to Hilton. Never received any of the benefits of that. Paid double parking because the parking attendant told me to pay through a code but then I was charged on my receipt. The coffee bar forgot to make my drink order and we had to keep reminding them. They just gave excuses and appeared out of their depth. Would never ever stay here again. Likely go back to Marriott’s.

The room was extremely dated. Old furniture, smelled musty. The lobby and halls are very pretty, which is misleading. The tv in the room was very small, not even wide enough for the small chest of drawers it sat on. We stayed 3 days but only had towels for one and had to call for more. The paper coffee cups in the small bar area (only cups) didn’t have plastic on them like they were supposed to, so we didn’t know if they had been used or not. There were beard hairs in the sink when we arrived. The concierge, Timothy, was very helpful and polite. The pool attendant didn’t stop people from saving pool chairs early in the morning (and never or rarely showed up) until afternoon if they did come, which kept others from enjoying the pool. This was at all 3 pools. I wouldn’t stay here again if you paid me to stay.

Rooms where not really what we expected there was sand on the mattress, the room didn’t seem to clean

Jordan, at check in, was very helpful and accommodating. The condo, however, was not as good as expected. We had no bedspread on our bed and no washer and dryer.

Jordan at the from desk was such a delight to work with. She helped us with checking in and assisted us while waiting for our room to be ready. Jordan was very knowledgeable about the hotel, things happening nearby and good restaurants. Mike the bellhop is also a treasure. He not only helped with our bags but gave us directions and traffic info. The Hilton in Myrtle Beach is lucky to have both Jordan and Mike.