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Carpets are bit old and sticky in some areas in the room and need improvement in the room refurbishment.

This hotel is in dire need of an upgrade and better attention to detail when cleaning. My 1st floor room was so damp and musty that my towels did not feel dry to the touch. And the shower curtain rod kept falling down. It’s just jammed in at the ceiling with no anchor. This wouldn’t bode well if the room was only occupied my someone in a wheelchair (this was a wheelchair accessible room). The floor underneath both queen beds was littered with trash and the desk and night table surfaces had large greasy marks indicating they had not been cleaned. I had to use the elevator to locate an ice machine upstairs, 2 of which were out of order. 1 elevator was also out of order and the other sounded and felt like it was close to breaking. I’m felt lucky to get back downstairs safely. The hotel was sold out so it was very busy but this is not what anyone would expect from a Hilton property, especially when paying these rates.

The breakfast was good, they're were a lot of options. The staff were prompt at replacing things like towels. Overall very clean and clean smelling. The lady at the front desk was very kind and patient with us.

Showers need updating the pool should be open end of April especially when there is a BIG event. The staff is AMAZING and SUPER helpful. The carpet was not fully vacuumed.

Breakfast was adequate, the bacon was paper, thin. As usual the turkey sausages were dry. The lobby was very spacious, but it wasn’t cohesive. The snack bar was very limited even though you have to pay for that. The lobby just seemed too scattered for my taste. The room was clean. The window shade was broken, it would not open.

The staff was great just needed a little more cleaning as they allow pets and you could smell dog

First of all I am a Diamond member. During our stay we were never recognized as such. More importantly this property needs work. I thought I was at an old HI or a Red Roof Inn. Case in point, go to the fourth floor and only concentrate on the condition of the room doors, this will tell anyone something. I know this hotel was flooded several years ago but give me a break, not the fourth floor???????? Additionally, we came back at about 11 PM. Noone was around. We even made some noise in the lobby and still noone; security?????????????

It's ok I been with Marriott for over 40 years and retired from my employment years on the road. I used Marriott Hotels from Maine to Florida. This Marriott need folks who will smile and say good Morning and good evening most important welcome to Marriott. Customer service is everything in all areas. First impression is the most important .

The first room was terrible and should not have been issued, the replacement was much nicer.