أومني هيوستن هوتل

很不錯，環境非常的棒，位置也非常的棒

Truly an oasis in crazy Houston; warm, inviting, welcoming, nice amenities, beautiful grounds, exceptional staff (Kaitlyn and Alex I'm looking at YOU!)

My daughter and I are local and had a staycation here before she turns double digits. Knowing we were there for her birthday, the staff treated her with so much attention and made her feel special. I can't say enough about how enjoyable the trip was. We spent most of our time at the pool, ate on site, and ordered room service for breakfast. We will definitely be back, and may even get a resort pass for the pool as locals.

Very nice hotel with most of the amenities you would want. It is an upscale environment that we were trying out for the first time. It would have been a bit more enjoyable if we were aware that there was no in room fridge to keep out daily meds. Very good pool area and personnel were all top notch.

The saving grace for this hotel was a worker named Racquel. She put in several requests for our room to be serviced (towels refreshed and room cleaned) after we spent the majority of our stay at the omni with staff ignoring our requests. This was a standard service that was supposed to happen every night. We even found dried blood on the towel in our bathroom. Nonetheless, the area is upscale, food options around are nice and the shuttle was convenient. I hope you do a better job with room cleaning in the future. This is a nice hotel otherwise.

First the good news. Overall the staff are great and bend over backwards to help - well done. We booked the Omni out of a fit of nostalgia as 40 years ago it was one of our favourite spots. The Black Swan pub and the Sunday Brunch were Houston staples - both are no more. The rooms are spacious BUT they are 40 years old and it shows. Hospital mustard yellow paint went out of fashion 30 years ago. The decor and room amenities are 1990s at best but they are comfortable. Great location, great staff but seriously in need of major refurbishment and upgrade.

The room air conditioner didn’t work in be room and the toilet flooded in the other we had to switch rooms 3 times with zero accommodations!

The staff here is fantastic—so friendly, welcoming, and always ready to lend a hand. Special shoutout to the valet team for being so quick and cheerful every time we needed our car. Exceptional hospitality from start to finish.

I don't usually write reviews, but my experience at this Omni property was so disappointing that I felt compelled to share it. This was my first stay at an Omni Hotel, and unfortunately, it will most likely be my last. Upon arrival, I was assigned a room with a dirty bathtub. After going back to the front desk, I was moved to another room, only to find a dirty, used washcloth left in the shower. I was then moved to a third room, where several electrical outlets didn't work. By that point, I was exhausted from packing and unpacking multiple times, so I gave up and stayed. The problems didn't stop there. I requested housekeeping, but no one serviced my room on the second day. The room was also missing soap, shampoo, and conditioner. I called and was told someone would bring them, but no one ever showed up. Later, the toilet became clogged, and it took about two hours for anyone to respond. What disappointed me most wasn't just the condition of the rooms. It was the repeated failure to follow through. Time after time, I was told someone would take care of an issue, and time after time, nothing happened. When I checked out, I explained everything to the front desk. The hotel offered a $50 credit, which I appreciated, but it didn't come close to making up for an experience that fell far short of what I expected from a hotel that markets itself as a premium brand. I travel often and rarely leave negative reviews because I understand that mistakes happen. But multiple dirty rooms, missing basic amenities, missed housekeeping, maintenance issues, and repeated broken promises turned what should have been a relaxing stay into a frustrating one. I genuinely wanted my first Omni experience to be a good one. Instead, it left me questioning the hotel's quality standards. Based on this stay, I don't see myself returning to this property or choosing the Omni brand again. I wanted to add photos but it would not allow me to attach them.