حياة ريجنسي هيوستن/جاليريا

The service standards are significantly below what one would expect from a Hyatt brand. The computer systems were not quite working during both check-in and check-out, resulting in long delays. The restrooms in the lobby area, behind reception, were sub-standard, and not particularly clean. In the room I found an ironing board but no iron, so I had to ask for one. The following day the room had been cleaned, but the floor mat was missing from the bathroom. The next day the floor mat was back, but there was no shower gel in the dispenser. The shower gel dispenser was not refilled for the next 3 days, until I asked for it. The cherry on the cake was when I checked out a few hours before midnight. I had booked an additional night precisely because I had a flight around midnight, so I paid the room until the next morning (basically I paid an extra night, so I could use the room until the evening, instead of checking-out at 12). Although I had fully paid the room until the next morning, I was charged an additional USD 136.80 plus taxes, for "early check-out". Overall, it was a disappointing experience.

The room is clean, very accessible to Galleria. It will be great if they can provide toiletries

地點很方便就在商場對面，旁邊走路可達還有好幾家餐廳。不過退房時要留意酒店一不小心就把房費從保證金里扣了，説不知道是已經預付。但溝通後馬上退回了。

酒店質量非常好，然後旁邊有很多不錯的餐廳，以及一個非常大的商場！！推薦！

衛生和酒店設施一般般

市中心 步行去商業街 門口有流浪汉 不会主动打扰 一切隨意 但是天黑会吓一跳

非常不錯的一家酒店

非常好的酒店，乾淨、設施齊全、價格也不錯，周邊餐飲店很多，購物百貨商場好幾座，很方便。唯一就是停車費50美金較貴。 設施：好 衞生：好 環境：好 服務：好

性價比很高