Hotel Indigo GLASGOW by IHG

The room was clean and accessible room was very spacious. The bathroom got a smell but that was okay it wasn’t spreaded to the room. The pillows can be better, filling was clamped tgt. Location in city centre very convenient to walk around, find food and buy necessities. Will recommend.

Lovely room / really clean and cozy / loved the free water and chocolate bar in the mini bar / huge shower and chaise lounge in the room / friendly reception staff / location was perfect

Great room and clean. Facilities are sufficient. Location is a bit far

Excellent room in the heart of city centre, next door to big car park and 2 min walk to main Glasgow Central Station and 10min to Queen Street Station hence perfect for commute/ visiting other parts of Scotland

Lovely decor, great holiday, staff are very friendly and always willing to assist in any way possible.

The hospitality of the receptionist/manager was amazing! She helped me get things settled, told me where to go, and she went out of her way to make sure I felt comfortable.

Lovely experience from start to finish, the oversized coffee mugs was a great touch, thank you for that ☺️ and I got to see possibly the most unique sight just round the corner, pictured, as for the lobby and the hotel, a mix of modern, art deco and comfy seating downstairs. Be warned the bed was HUGE!!! I could fit 3 full size pillows across, so no danger of falling out for me ☺️ I will be going back 👍

I had a truly exceptional stay at Hotel Indigo Glasgow and felt compelled to share my experience because the level of service genuinely exceeded my expectations in ways I could hardly imagine. My check-in experience was incredibly seamless thanks to Erin. Having previously worked in a five-star hotel in St Andrews, I am very familiar with hospitality standards and how hotels usually operate. In many luxury properties, early check-in is rarely guaranteed. Guests are often asked to wait until the official check-in time, sometimes even until 4 pm depending on availability. I arrived at the hotel around 8 am after a long journey and thought I would simply ask, just in case. I had absolutely no expectation that a room would be available that early. To my surprise, Erin managed to arrange a room for me immediately, and there was no additional charge. I was sincerely grateful, as I had meetings to attend and it would have been very inconvenient to go into the office carrying a suitcase and backpack with my laptop and work materials. What stood out even more was Erin’s attentiveness. When I mentioned that I required a pet-free room due to allergies, she took the time to acknowledge this and explain how the hotel manages rooms for guests with allergies. I genuinely felt listened to, understood, and supported — never judged or dismissed. The cleanliness of the room was also excellent. Everything was immaculate, from the bathroom to the bedding and surfaces. As someone who pays close attention to hotel standards due to my own hospitality background, I could immediately see that the housekeeping team maintains a very high level of care — something that even some luxury five-star hotels occasionally fall short on. The room felt fresh, comfortable, and extremely well prepared. Later that evening when I returned to the hotel, I was assisted by Mark. Again, based on my previous experience in hospitality, I know that late check-outs in many hotels typically come with additional fees — often £24 for 1 pm, £48 for 2 pm, and sometimes up to £60–£100 for a 4 pm checkout. I asked for a late checkout expecting that, if I was lucky, it might be extended to 1 pm. However, Mark was very helpful and kindly extended it to 2 pm, which gave me plenty of time and was something I truly appreciated. Mark also assisted me in signing up for the rewards programme, and shortly afterwards I received the confirmation email. It really showed how organised, helpful, and considerate the front office team is. Another moment that really impressed me happened the following day. I briefly left the hotel before checkout and accidentally left my ID and wallet in the room. When I returned, Erin immediately recognised me from the day before. She confirmed my full name and email address and then extended my key card until 2 pm so I could access my room. Erin explained that normally the policy requires ID for that type of request, but on this occasion she used verbal confirmation because she remembered me from check-in the day before. 🩷 That level of attentiveness and professionalism is rare. It showed that the service was not simply about following procedures or ticking boxes, but about creating a genuine sense of comfort for guests and leaving a lasting impression. In all my interactions with Erin, she was enthusiastic, friendly, and supportive. The entire experience made the hotel feel welcoming and almost like a home rather than just a place to stay. Erin and Mark are a real credit to the team, and the service I experienced here honestly exceeded what I have seen in many luxury hotels. I would absolutely recommend Hotel Indigo Glasgow and will gladly stay again, especially as I will be travelling to Glasgow frequently over the next eight months.

the hotel is clean and staff all very polite and helpful. It is located very nearby train station