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Mixed Stay — Nice Room, Terrible Service 😬 Honestly, the hotel itself wasn’t bad — the room had high ceilings, a decent bed, and a practical little kitchenette. 🛏️✨ But the experience had some frustrating downsides. Having to do self check-in via an emailed code because reception is only staffed 9:00–14:00 felt inconvenient, and charging €1 for an espresso at reception (instead of offering complimentary coffee or having it in-room) just came across as cheap. ☕💸 The location could’ve been closer to the centre too, though it wasn’t the worst. 📍 Then came checkout — and this completely ruined the stay. The male staff member who called himself Gabriele behaved in a totally unacceptable way. After I showed my passport, my travel companion (who lives in Italy) presented her permesso (a valid national ID). He immediately became aggressive, shouting and insisting it wasn’t an official document — which is simply untrue. 🚫📄 She even offered a photo of her passport, which he eventually accepted, but his behaviour was intimidating, unprovoked, and honestly disturbing. It’s hard not to feel that he targeted her because she’s a young woman — the whole interaction was deeply uncomfortable and inappropriate. 😡 Disgusting conduct — not just towards paying guests, but towards people in general. I would not recommend. #HotelReview #TravelExperience #CustomerServiceFail #NotRecommended #TravelDisappointment #HospitalityMatters #RespectGuests 🚩

The room was amazing - it was really lovely, it felt very posh. The two hosts we spoke to were some of the loveliest people we have come across in Italy so far! The location is around 20/25 minutes walk to the central sites with a train station nearby. It was lovely and I would stay again

It’s a bit away from the city center, but the accommodation was very comfortable. I also appreciated that disposable slippers were provided.

I have spend three nights at this hotel. Remarkably easy to do self check-in as I came after reception was closed. Gabriel at the reception was very detailed and caring. Location: quiet neighborhood but only 15 mins walk from downtown, this combination was perfect for me. AC was next to the window, cold air from the side, which created comfortable temperature in the room without coming down directly at bed

The worst part of my entire trip to Italy was staying at this hotel, which completely ruined my mood and ruined my days in Florence. First of all, the room has terrible sound insulation. The noise from the next room was extremely loud. I was woken up in the middle of the night almost every night, leaving me feeling anxious and having nightmares. I reported the issue to the host, but nothing was done to fix it. Secondly, the room is damp with outdated facilities. Every morning the bedding felt clammy and uncomfortable to sleep under. Lastly, the location is inconvenient. It’s far from all the major attractions, and Florence’s public buses are notoriously unreliable and never on time. I’d strongly advise everyone to avoid this place. This single rental ruined my whole Florence experience. Even when I was out sightseeing during the day, I kept worrying I’d be kept up by that dreadful noise again at night. I really regret not spending a bit more to stay in a proper hotel instead.

The stay was nice and the staff were friendly. The environment is warm and cosy. The room is clean. The only issue we had was that the shower faucet was slightly faulty which we could bear with. Staff were very nice and Gabriel and Armando were very helpful. Location is further away from the city center but walkable distance and quieter which we enjoyed. Overall a nice pleasant experience.

It's a traditional Florentine property with stunning and peaceful neighborhood in Firenze.

Good location , with access to all attractions within 30 minutes by bus. But I would call it a half self servering Airbnbhostel rather than a proper hotel- with old bedding clothes , old shabby towels , tiny bottles of shampoo , no showering gel , no cups for mouthwash -There are cups in the "kitchen area ", but you need to clean up yourself after. No staff is at the reception after 2:30pm .The room is reasonably big, with a "kitchen " adjacent to the sleeping room , consisting of a kitchen table (nice ), a sofa (suspiciously unclean), and a cooking corner. But if you use anything there (pan, cutlery , coffee cups, spoons....) , you need to clean it yourself. Otherwise you pay 10 euros for them to do. Obviously, they have full trust in the clients to do the cleaning job. The coffee spoon i first used was with a brown stain. Fortunately, I could tell the stain was also from previous coffee. I just don't know since when. When I tried to clean the cups , I found a dirtty clean sponge that was ages old and dissolved in dust right away in my hands..by the way , the heat doesn't work well and it is quite cold in the night in November Florence... I wonder how this " hotel " can get so good reviews . I feel that I am obligated to speak out our real experience in order to stop more people from being misled by the "so good reviews.""

good hotel with nice service. nothing to complain. prompt feedback