Shinola Hotel

When I tell you that this was beyond expectations, believe it. As a family, we travel a lot. Being from Detroit, I had high hopes for the Shinola. Having lived in San Diego for 20 years, I was not sure what to expect. Every single staff member greeted me with courtesy and respect.. every single time. From the woman in housekeeping who stopped what she was doing to walk us down the hallway to our room, to Jelani at the front desk, I hope I spelled his name right, who took the time to find a coloring book and pencils for my eight-year-old daughter.. he did not have to do that. He offered to because he’s a good person. With a beautiful smile, by the way.… it literally does not get better than that. Our room was perfectly maintained. The food was amazing. The living room upstairs was reminiscent of an old jazz club, complete with pool table. Literally the best part of our Detroit trip.

Sleek modern decor. Comfortable accommodations and professional staff. Living room/ common area service could use more frequent checks and more punctual service. Danielle in reservations and at the front check in desk was so kind and personable. Our go to Detroit hotel.

The Shinola Hotel is a fabulous place to stay in downtown Detroit. It is close to so many amenities and has wonderful food and beverage options as well. The staff are warm and welcoming and the rooms are unique, each a little different and with it's own charm. If you want a great getaway to one of America's great cities, go to Detroit, stay at the Shinola, and see all that Detroit has to offer (RiverWalk, Detroit Institute of Art, and when it re-opens, the Motown Museum).

This hotel is worth every penny and if you are able to stay here, the hotel, the staff, its amenities and its proximity to everything makes the trip to Detroit flawless.

Bad experience at the Shinola Hotel. Our room as well as another family members room was unkept, dirty, and pretty dusty. While I was told that upper Management would contact me to try to make things right, they never did. My experience was not a good one, and I can only outline my experience. We couldn’t get housekeeping to clean the room for nearly two days. I definitely would not recommend this hotel especially since Management does not appear to be concerned. Thank you. LM

Being a native of Detroit since the 1960s, we had followed the rebirth of the Shinola brand. We had also followed the construction of the hotel and were very curious to stay. We could not be more impressed with every aspect of this place. From the moment we checked in to our check out, we just felt that this place is very special and treated us as valued guests. We will be back the next time we are in the "D"!

Could not have been better it was our second visit we look forward to our third. Hotel and staff outstanding can’t even think about staying anywhere else

Love the staff, valet, store, everything about shinola. I feel this is my home when I come to Detroit Love the staff, valet, store, everything about shinola. I feel this is my home when I come to Detroit Love the staff, valet, store, everything about shinola. I feel this is my home when I come to Detroit

Very nice hotel with excellent staff. However, the hotel rate is extremely high and certainly not worth the expense. While our stay was delightful, it was too expensive. We could have stayed at a neighboring hotel for less than 1/2 the price.