ذا وستن بوك كاديلاك ديترويت

APEC部長會議舉辦地，房間很大，部分實施有些老舊，酒店大堂不算大氣。周邊環境算安靜，治安還好。走去主城區核心區也就幾分鐘。

The gym is in a section of the hotel that also houses the pool. It’s a spacious room, plenty of cardio equipment, including some variety (treadmill, rower, bikes, elliptical). Core LifeFitness machines are present - lat pulldown, chest press, leg curl, shoulder press, etc. Cable machine. Well-stocked dumbbell rack up to 50 lbs. Kettlebells, balance balls, medicine bells. No free weights or racks.

We booked this stay last minute as a replacement for a cancelled spring break trip to Chicago, where we had planned to stay at the Langham. We were hoping for something special to soften the blow for our kids. Unfortunately, this stay fell short — and at over $700 for the room, the issues we encountered were hard to overlook. To be absolutely clear: roughly 98% of the staff we interacted with were genuinely warm and did their best and truly great to work with. I truly believe what went wrong here is an organizational and management problem, not a staff problem. The people were great — the systems failed them and us. Arrival & Room Condition We arrived around 3:20 PM and the room wasn’t ready until 4:35, which was understandable as check-in was not until 4:00. Outside our room in the hallway sat a broken-down refrigerator — not a great first impression for a Westin property. Inside, the in-room refrigerator didn’t work either. Which we didn't even notice until we tried to put leftover dinner in to save and realized it was not working and not cooling at all. Since it was a suite, there was a second built-in fridge space, however it was simply empty. Multiple pieces of furniture had very large visible stains, including the couch where the pullout was, and the armchair. The Rollout Bed That Never Came When checking in we requested a rollout bed — and confirmed it again when the room was ready. We were told both times it was no problem. It was never delivered. A Bedding Ordeal Until Nearly 11 PM There was zero bedding for the pullout sofa. Before dinner we called asking for bedding for the pullout, and they were great and came up and made the pullout sofa, however it only came with a very light blanket, and our kids were cold and needed something a bit heavier. We called around 9:30PM requesting a comforter and two additional pillows — nothing arrived. We waited until 10:48 PM and called again. The woman who answered was noticeably annoyed from the start, pointed out she had “just started at 10,” and informed us they didn’t have comforters — only blankets. For a room advertised as sleeping four guests, the fact that basic bedding wasn’t readily available is not acceptable, but then to argue with me about a comforter that is on all beds throughout the hotel was odd. After I mentioned it was for our kids, she agreed to send bedding up. We finally received a gray blanket, a comforter, and two pillows at 11:08 PM. Pool Towels ran out at the pool and were never restocked during the entire hour we were there. Valet The valet staff were great, they were friendly, quick and the whole experience was very easy to navigate. Even our son (7) told the valet team member that he was nice :) This is a historic, beautiful hotel and we so badly wanted to love it. We don’t leave reviews like this lightly — but at this price point, at a Westin, the basics are non-negotiable. Someone in management needs to take a hard look at how this property is being run. The st

DO NOT use the Book Cadillac for your event. We reserved a block of rooms for our daughter’s wedding party. We wanted thirty rooms, but the Book Cadillac event planner suggested reserving only twenty based on our guest list size; we were told we could easily add more rooms later. Shortly after, when our guest list expanded, we asked for more rooms, but we were told we couldn’t add any more, as there was another event in town that weekend. As we needed a larger block, we were forced to find another hotel. The Book Cadillac then refused to refund our deposit, saying we should have read the fine print in the contract more carefully. We contracted with them in good faith, and trusted their event planning staff to help us with the details of this complex plan, but we feel they have completely taken advantage of us. Calls to Marriott Corporate were completely unhelpful.

I wanted to bring a serious concern to your attention. I was informed that the Executive Chef was chewing tobacco and spitting in Kitchen trash while overseeing food preparation for weddings and corporate events. If this information is accurate, it raises significant concerns about food safety, sanitation, and the level of professionalism expected in a hospitality environment. Given the standards guests expect when attending events at the hotel, I hope this matter is taken seriously and reviewed appropriately. My intention is not to make accusations but to ensure that proper food handling practices are consistently maintained.

This was our first visit to Detroit, and the location of the hotel was conveniently located across the street from where the DAX airport shuttle stops and within easy walking distance of everything we wanted to see in downtown Detroit. We arrived around 4:30pm and found a fairly long line at check-in, but the four ladies working the front desk kept things moving efficiently and got everyone checked in quickly. As part of the check-in process, we were given the option to forgo housekeeping in exchange for a $20 credit that could be used at the hotel's restaurants or bar, which we took advantage of Our room was on the 21st floor but it had only a single small window with no view. The room itself was comfortable and clean, though the decor was a bit sterile and lacking in character. The shower was excellent, with plenty of hot water and good water pressure. Overall, it was a comfortable stay and the convenience of the location made it a great base for exploring Detroit.

Second stay at the Westin Book Cadillac, for a two-night stay on the 22nd floor. Decor has been upgraded since my last stay, and the valet parking is a lot more efficient despite the fact that the text-to-summon-car function was not operable. The rooms were comfortable, though the ottoman seat at the desk was uncomfortable for working (not to mention one was right on top of the huge television screen, giving one a tan while working at the desk). The shower got warm quickly, and the bathroom amenities of Westin White Tea scent were fine (though the miniature lotion bottle was absurdly small). Enjoyed the bar one evening, which was spacious and lively. Also enjoyed the 23rd-level lounge which had a solid weekday breakfast (which was unfortunately not open on Saturday morning!).

I had a reservation for 2 queen beds and only had 1 bed. They couldn’t change it, or even let me get another room. Said the only reservations were online even though I was in the lobby with my family …and we had to have our teenager sleep with us. Also communication was poor about the valet. Nice facility but unorganized and not helpful for the price. We didn’t let it ruin our trip, but it was disappointing.

Very clean hotel and room. Friendly staff and easy valet service. Extremely walkable location for a variety of downtown events and venues.