Cambridge House Hotel

The room is clean with air conditioner, hand dryer etc. Thanks to Habib for his service and kindness!

This clean room boasts excellent facilities and a convenient location near the train station and Cambridge University. The only downside is the somewhat complex check-in process which requires contacting the manager who may not always be on-site.

這不是酒店，市個普通民宿，沒有前台和前台服務。 一開始給我的房間沒有打掃，還留有其它客人的物件。經過溝通後給了一間很小的閣樓，而且窗户還是壞的。後來又給了另一間閣樓，床單上小雜物，後來又換了床單。 總之體驗不好。

我在攜程上預訂了一家酒店，然而，一切在我到達酒店的那一刻就變得一團糟。確認郵件中提供了兩個電話號碼，但任何一通電話都被直接掛斷，或者是顯示不正確的號碼。到達酒店後，發現大門緊閉，敲了半天門也沒有人應答。 最終，我通過在寒風中等待了將近二十分鐘才聯繫上了酒店。然而，即便是取得聯繫後，我得知居然沒有提供密碼，而我卻發現酒店的門口是密碼鎖。在一番費力的交流後，終於得到了密碼，成功進入房間。 房間的狀況更是讓人無法忽視。明顯是違法改建的小小空間，狹窄的過道和台階讓人感覺像是爬樓梯登頂教堂一樣困難，根本不適合住户攜帶行李。 更加令人無法容忍的是，酒店的退房和取回行李的流程極其不合理。退房時間竟然在十點之前，而取回行李居然需要提前打電話獲取密碼。由於口音不清晰，我不得不多次撥打電話才能成功聯繫，幾乎因此誤了火車，造成了精神和財務上的巨大損失。 這次入住經歷讓我非常憤怒和失望。作為客户，我對於這種服務質量感到無法接受。我希望攜程能夠對這次糟糕的體驗進行調查，並採取措施確保其他顧客不會再經歷類似的困擾。

Awful - the worst hospitality you could imagine. Arrived at 9.15pm and the first problem was the external door code not working. No one to answer my ringing of the ‘24/7 doorbell’. Eventually an automated response gave me a new code, but a 20 min wait after a very long day travelling was very poor. The room was equally poor - the bathroom had not been cleaned, probably in a while, with the hand basin being especially grubby, the shower overflowed if on for more than thirty seconds and the basin took ages to drain. The toilet seat didn’t fit the toilet even slightly. The pillows were of the cheapest foam chips variety, old, clumpy and so uncomfortable that I removed them completely. The pillowcases smelt strongly of previous occupants - that was a really poor experience. Leaving the ‘hotel’ for a quick breakfast, I was then locked out for half an hour as my code still didn’t work and no-one answered the doorbell (9.30am). Luckily a departing guest eventually gave me access. The only good thing about this hotel is that it is near the station.

Not a good hotel. Our first room had broken radiators, which couldn’t be turned off. This meant the room was boiling hot, and instead we were given a giant (and loud) aircon machine. The room was also dirty, with hairs on the bed. After complaining, we were moved to a larger room upstairs, which, whilst better than the first, was still not great. The shower didn’t drain properly, and it still wasn’t super clean. We would not stay here again, mostly due to cleanliness and faults in the rooms themselves

Yesterday I spend 14 hours at the hospital and I really was hoping to rest. I came to Cambridge house hotel and instead of that I got the worst experience. First I couldn’t get in the house, I ranged many times and knock the door passed half an hour when other residents help me to reach one of staff members. Just for the record , from the other residents I know that it wasnt just me chasing the entrances to the house, they too stood for awhile to get in. Then someone who absolutely didn’t care managed to tell me the code to get in my room. Room was filthy, my socks became black after couple min on that rug, one towel provided already been used , hairs In the bed and dirty pillow cases. I though that was all already enough, but no .. I haven’t sleep that night!other residents was up all night , slapping doors , talking laud( I can hear water running next door). House is so laud like it was impossible to sleep even if I was exhausted.

I booked a room for my cousin and his wife who would be visiting from Germany (I live nearby, but don't have space to put up guests). They were attracted to the hotel because of its convenient location, and a charming photograph of one of the rooms on their website. N.B. I am writing about the Cambridge House Hotel in Tenison Road, Cambridge, UK (not to be confused with other hotels with similar names elsewhere). My cousins weren't sure how to pay using Euros, so I prepaid everything for them in £ sterling (it was not cheap), and they repaid me in cash. Almost everything at this hotel is automated, but there was an employee there when we all arrived – who wouldn't allow us access to the room without payment of a further £50, as "damage deposit". This already made me uneasy, but I paid up. We were then led to the room, which wasn't anything like the one in the picture, not nearly as nice. We had booked for three nights. The first two went well enough, but at about 4 am on their last night, my cousins were woken by the sound of rushing water: the cistern in the tiny bathroom had snapped, or burst and sprung a leak, or something while they were sleeping, and water was gushing down, and through, spilling out of the bathroom into the bedroom. The wife of the couple started mopping up with towels, paper handkerchiefs and anything she could lay her hands on, while her husband tried phoning the manager. No reply. (N.B. the website says the hotel staff are available 24/7, but there was no sign of this at the time). It took THREE HOURS before anyone arrived to take over. My cousins checked out shortly afterwards. My cousins then asked for a refund for the last night, to which the hotel agreed. Of course, as I had paid in the first place, it fell to my lot to arrange this, which was difficult as I myself was about to go away. But I communicated with the hotel with texts going back and forth from my other destination. Finally, they notified me that the money had gone into my account, "but [would] take a few days to clear". It never cleared and I am convinced it was never paid. Not only did we not get the compensation, I never even got my £50 "damage deposit" back. I have written to and texted the hotel several times since, and never got a reply: hence this review, which I warned them I would write if they didn't sort out the refund. I consider this hotel a fly-by-night operation, charging market prices for a shoestring DIY service: fine if all goes well, appalling if anything goes wrong. The complete automation of everything and absence of human beings on the premises is geared for young people; anyone older could struggle. In addition, the room furnishings looked as if they had been thrown together in a cost-cutting exercise: the "air-conditioning unit", for example, "vented" to the outside via a big jagged hole in the plaster and brickwork that had never been made good. I am still furious with the hot