Sheraton Augusta Hotel

I’m so tired from road trips. check-in at late night , Everything good clean room with soft pillows and bed, I want to say thank you to Trip.com for making my trip so much easier

So clean felt safe beds were comfortable and great price. Has everything you need.

no ice bucket in the room. could of used a microwave also. the walls were a little thin, could hear other people in the room next to ours.

I want to start by saying that the staff at this hotel were genuinely wonderful — consistently warm, welcoming, and clearly doing their best. My room was also cleaned regularly and kept in good condition, which I appreciated. Unfortunately, the overall experience was let down by a number of issues that seem to stem from management rather than the staff. The water in the room had a strong chlorine taste, and at one point the water supply was shut off entirely. The air conditioning unit was extremely loud, and even when switched off there was a constant humming noise in the room. The windows don’t open and also fail to block outside noise, which made it difficult to get proper rest. During my stay, both the pool and gym were closed. The hotel initially offered complimentary breakfast and an evening social as compensation, which was a thoughtful gesture — until it was suddenly restricted only to guests on the fifth floor. This created an uncomfortable “two‑tier” atmosphere that felt unfair and awkward, especially for the staff who had to enforce it. There were also moments that felt unprofessional, such as the owner filming inside a refurbished area while guests were present. It felt intrusive and inappropriate, but also uncomfortable to address at the time. On arrival, communication at the front desk was difficult due to an accent I genuinely couldn’t understand, which made check‑in more stressful than it needed to be. Overall, the room itself was standard and the staff were lovely, but the stay was overshadowed by noise issues, water problems, and some very odd management decisions. The location isn’t ideal either, though the Mexican restaurant “Veracruz” around the corner is excellent.

I really enjoyed ny stay at this hotel, the staff was very professional. I'll definitely recommend this hotel to friends and associates in the future.

My room was warm. I believe the thermostat is set and controlled. Although someone came to my room in 5 minutes & put on a show of repairing…. the thermostat remained the same…The staff was nice & I didn’t want to make a big deal because I was only there for a graduation & one night but had I needed to stay for multiple days….. I couldn’t sleep in room that has the thermostat set at 73 for sleeping

This hotel is very well located in Augusta. I will definitely recommend to friends and associates in the future.

Everyone was so polite and helpful, property had been renovated so the rooms were done well

Clean room. Most of the staff was great. Super friendly. Was a little disappointed to find out as I was on the plan heading to Augusta that the pool was closed and being renovated. Also couldn’t seem to find an option for room service but I know they have it. All in all a good stay. I will definitely stay again.