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Great place friendly staff

A very nice hotel in a good area close to the interstate. Breakfast was as usual. Room was clean and comfortable. Enjoyed our stay.

Exceptional Five Star clean room stay. The bed was comfortable, check in clerk was just absolutely amazing. He was courteous, outstanding and very helpful. We had an amazing experience, it was better than the Marriot Hotel we stayed at in New York.

Easy parking but hard to find in the dark. Our room had several lighting issue. They were in process of updating throughout the property.

They have some sort of bug infestation. I told the hotel managers upon leaving. They told me they could not offer anything but a 20$ credit which they did not even do. They said I was supposed to tell them immediately to change rooms & tried to convince me these were lady bugs. I know what tf a lady bug looks like. However if there are roaches/bugs in one room of all different life cycle and sizes they are likely in all the other rooms. In addition it was the last night where I had seen and killed at least 8 within a span of 30 minutes. It was midnight, I woke up to go to the bathroom me they were all over the bathroom floor. We were checking out in a couple hours so that’s also why I didn’t report it. I did see two the day prior. But I wasn’t sure what kind of hug it was just that I knew it wasn’t a bed bug so I let it go. The very first time I entered the hotel room is when I saw the first one by the way, upon opening the door. Do not stay here it is disgusting.

The staff was friendly. I reserved the Deluxe king suite then I noticed in the room that the toilet seat was broken they gave me another room that was way smaller and smelt funny but I paid for a deluxe king suite.

Staff was very nice and helpful. AJ the manager seems very busy and scattered but generally reasonable and professional. The room itself was not bad - there were some areas like the bed pad nook by the window that didn't appear to be the cleanest but the primary beds were in good condition. The shower curtain bar needed to be tightened/repaired because it wouldn't hold up the curtain properly to cover the entire shower. We had a short stay and it did the job, so no major complaints.

The staff were lovely and very helpful but the room had a terrible drain fly problem so there were small flies in our room all the time, it didn’t seem clean at all. If it wasn’t for the fact we were in Augusta for the masters and it would be impossible to find somewhere else I would have asked for a refund and gone elsewhere as it’s a health hazard. I had to sleep with the bed sheet over my head it was that bad and given the price we paid it’s shocking!

The room is run down and old. Sheets were stained and towels were used and wet as if they folded the towels back from the people who just checked out. Pillows were not holding up shape it was just a bag of cotton prettt much. Room smelled heavily of bleach and even turned my black socks colored from walking on the floor. Room condition Not as pictured in the pictures. Falsely advertised. Terrible. Terrible. Terrible.