Best Western Plus Augusta Hotel

Good place for the price/value. Great convenient location to dining, shopping and interstate access. The staff were all great, pleasant and efficient. The breakfast options were good and presented well. The only negatives were my bathroom fan made a terrible noise for several minutes that I worried would disturb my neighbors but it stopped after several minutes. I also see this property starting a slow decline and I have stayed here often before and this makes me sad.

10/10 customer service location and staff

Bastante bien para el precio

It was a great value, the food was excellent. The only trouble I had was the cleaning service didn't make it to us and I had to go find dry towels

Our stay at BW in Augusta was very pleasant considering the situation. We were spending days with a family member in Augusta Piedmont. It was easy to get there and worth it. Their prices were very reasonable and the beds were very comfortable.

I booked and fully paid for a room with two queen beds a full month in advance for my family of four, and this hotel simply did not honor the reservation. Even after I called days before arrival to reconfirm, we arrived after a long drive to find a room with only one bed. No warning, no solution. The front desk gave a quick “apology” and blamed ******* instead of taking responsibility, even though the hotel had every opportunity to notify me earlier in the day. We had to cancel and scramble to find another hotel late at night at a higher cost. Completely unacceptable. This property clearly does not care that it breached the contract or how it treats its customers. Management needs to address how this hotel handles confirmed reservations and guest communication.

Alexandria (front desk clerk) was AMAZING! She was very friendly and professional and took care of everything. She made us feel right at home! Room was very clean and comfortable. Pool was great! We had a great stay here and will definitely be staying here again when we are back in Augusta!

The room that I had booked was given to someone else, I was offered a different room, which smelled like someone's been smoking in it. They said they can't do anything, take it or leave it. Breakfast was good.

The blinds were rolled up at the ceiling. No cord to lower them. Had to climb on the AC unit to reach it and get it down for some privacy. Toilet kept running. Got tools of my motorcycle and fixed it. Toilet seat very loose. Fixed that too. Dirty hand prints in the shower. Unable to leave motorcycle under the very spacious lobby overhang. This is the first time in over 10 years this happened. Storms were in the area, and wanted to keep the bike dry. Not a big deal. For anyone thinking, carry a cover! A cover will tip your bike over in a cross wind. Picture of last weeks ride attached.