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Good location, friendly staff and amazing food!

I found the staff from beginning to end at the Omni excellent!! Very friendly and helpful. Possibly one of the nicest sets of staff I have come across. Very impressive!

Added extra charges, not before being approved. Several extra charges unfortunately. Comfy bed, but nothing spectacular. Price extremely high.

Excelente ubicación! Es muy grande el hotel, y tiene buenos servicios.

連續二天不清掃房間 設施：一般 衞生：Ok 環境：一般 服務：較差

시설 서비스 전부 만족스러웠습니다.

Extremely disappointed with our stay during the World Cup. Booked via Amex Platinum but was denied the guaranteed 4:00 PM late checkout and forced out at noon. On top of that, the $70 valet parking wasn't a 24-hour rate from check-in; parking checkout was set for 2:00 PM. Trying to balance a 12:00 PM room checkout and a 2:00 PM car checkout while attending a game from 12:00 PM to 3:00 PM was a logistical nightmare. The hotel showed zero flexibility for major event timings

Awesome experience, very clean hotel. Staff was amazing, friendly, willing to help and everyone had a smile on their face.

I was extremely disappointed with my check-in experience at the Omni Hotel at Centennial Park. I arrived at approximately 12:20 p.m. and asked if I could check in early because I needed to get ready for an event. I was told that no rooms were available, but that I could pay a $75 early check-in fee. Although I thought the fee was excessive, I was prepared to pay it so that I could get ready. While I was standing there, another gentleman walked up and asked what time he could check in. The same employee told him he could check in at 1:00 p.m. without a fee. At that point, I asked why I had not been given that option, considering I was about to pay $75 to check in only about 40 minutes earlier. Rather than acknowledging the inconsistency or simply explaining the options, she asked me if I was aware of the hotel’s policies. That response was particularly frustrating. My issue wasn’t that the hotel has a policy, it was that I was not given transparent information about my options. Had she simply said, “You can check in now for $75, or if you wait until 1:00 p.m., we may be able to accommodate you without the fee,” I could have made an informed decision. Hospitality is about more than policies; it’s also about how those policies are communicated and how guests are treated. Charging $75 for early check-in when I was less than an hour away from being able to check in without a fee felt unreasonable, but the lack of transparency and dismissive response were even more disappointing. Unfortunately, this experience cost Omni a customer. As someone accustomed to staying with Marriott Bonvoy properties, I have never encountered an interaction like this. I chose Omni expecting a comparable level of hospitality and customer service, and this experience fell far short of that expectation